Frequently Asked Questions

Do I need a referral?

NO. The state of North Carolina has “Direct Access” to Physical Therapy, which means that you are not legally required to have a Physician’s referral before seeing a Physical Therapist. However, some insurance coverage may require you to have a referral or “authorization” before they will approve payment.

How do I pay for treatment?

If you have insurance coverage there may be a deductible or co-pay required. Our office will contact your insurance company to verify your benefits for Physical Therapy. We also take private pay. Call our office for details.

What happens if I cannot make my visit?

If you fail to show for an appointment without notice ALL FUTURE APPOINTMENTS MAY BE REMOVED. We may require you to pay a $30 fee to continue your treatment. One No-show will not result in the assessment of a fee, but you may be charged for any additional No-shows

What if I do not have insurance coverage?

No insurance, no problem. If you do not have health insurance coverage, we do offer a private pay option for physical therapy sessions. We offer a 50% discount should you chose to pay privately. Give us a call for details.

How long will my visits last?

Your first appointment will last approximately 60 minutes. Your following appointments will last approximately 30 to 45 minutes depending on your condition and treatments.

What Insurance Do You Accept?​
  • Align Network, Inc
  • Aetna
  • America's 1st Choice
  • Access One Consumer Health
  • BCBS
  • Beech Street
  • Care Improvement Plus
  • Cigna
  • CompManagement
  • CompCare/Key risk
  • Corvel
  • Coventry
  • Crescent Preferred Provider Organi-zation
  • Cypress Care
  • Employer Choice Network
  • Evolutions
  • Evercare
  • FirstHealth
  • First Carolina Care
  • Fortifield Provider Network
  • Galaxy Health Network
  • HealthScope Benefits
  • HTPN (Heartland Therapy Provider Network)
  • Health Systems International
  • Humana
  • Integrated Health Plan, Auto Liability
  • Integrated Health Plan, Inc. Worker Comp
  •  Medicare
  •  Medrisk
  •  MAMSI
  •  MultiPlan
  • National Preferred Provider Network
  •  OptumHealth
  • Partners Medicare
  • Prime Health
  •  PHCS
  •  Rockport
  • Southeast Community Care
  • Sterling Medicare
  •  TechHealth
  • Three Rivers Provider Network
  •  Tricare
  • Universal SmartComp
  • United Healthcare
  • Wellpath

Give us a call if your insurance plan is not listed.